Frequently asked questions

Know how the model works before you join.

Direct primary care is intentionally simple, but the details matter. Start here, then call the practice for terms specific to your membership.

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01What is direct primary care?

Direct primary care is a membership model. Patients pay the practice a recurring fee for the services included in the membership, which is designed to support easier access and a more continuous relationship with the care team.

02Does DPC replace health insurance?

No. A direct primary care membership is not health insurance. Patients should consider appropriate coverage for emergencies, hospitalization, specialists, and other care outside the practice. Ask the practice and your plan administrator how your specific coverage works alongside membership.

03What does membership cost?

The current practice website lists unlimited-visit membership plans starting at $90 per month. Active tiers, enrollment fees, included services, and cancellation terms need practice confirmation before production launch.

04How quickly can members schedule a visit?

The current site describes same- or next-day access as part of the care model. Actual appointment timing depends on availability, clinical need, office hours, and the nature of the concern.

05How do members contact the practice?

Members can call or text the practice. The current site also directs members to Spruce Health for HIPAA-compliant communication and Elation for portal access. Do not send urgent or sensitive clinical information through ordinary email.

06What is a physician assistant?

A physician assistant, or PA, is a licensed medical professional who can evaluate patients, diagnose illness, develop treatment plans, and prescribe medications within applicable law and practice arrangements. Questions about a specific service should be directed to the care team.

07Can insurance still be used for outside care?

Coverage for services outside the membership—such as some labs, imaging, specialists, or hospital care—depends on the patient’s plan and the service involved. Confirm details with the practice and the insurer before care is arranged.

08What should I do in an emergency?

Call 911 or go to the nearest emergency department. Direct primary care communication is not a substitute for emergency services, and messages may not be answered immediately after hours.

Intentionally held for review

Medical, legal, and financial details should not be guessed.

The old FAQ includes controlled-substance limits, house-call availability, payment methods, cancellation rules, employer plans, and other time-sensitive claims. Those items are omitted from this preview until the practice and qualified reviewers confirm current language.

Still have a question?

Ask a person who knows the practice.

Call or text for current membership details, availability, and care-scope questions.

Call (727) 339-5496 Send a text

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